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To Our Guests: THANK YOU for making our season

Categories: COVID Guest Connection Meadows Cares

Guests get ready for a wonderful day on the mountain at the bottom of the Mt. Hood Express at Mt. Hood MeadowsOn behalf of the entire Mt. Hood Meadows and Cooper Spur Mountain Resort Team, we want to sincerely thank you for your patience, compliance, and loyal patronage during this challenging season. 

Beyond COVID, what has made this season so historic for us, is your resilient response to the pandemic.  We operated 142 days this season with no COVID interruptions and more importantly, no traceable workplace transmissions at Meadows or Cooper Spur.

We thank our guests for acknowledging that our first priority is the health and wellbeing of our team. Without our team there would be no season. The vast majority of our guests, especially our season pass holders, respected and complied with our COVID protocols. You reviewed our operational plans and planned accordingly to do your part to keep our season going. You wore your mask. You listened and even shared that message with others – reminding them that we are all in this together.

You understood our decision to open on a Monday following Thanksgiving, so as not to endanger our season by stumbling right out of the gate. Our team appreciated so much being able to put our plans to work in preparation for the next weekend’s crowd. One of our greatest concerns was accommodating the passes and vouchers from the previous season during the first three weeks of operation. And while that challenged us – it also forged us. We honed our plans to better anticipate and manage each day’s turnout. Thank you for understanding and giving us the space we needed to make corrective actions.

We are grateful that La Nina blessed us with early snow – and that our mountain teams were able to open so much of the mountain. From opening day, we could open terrain from the bottom of Hood River Express to the top of Cascade. Having that much mountain helped spread us out and helped created an epic on mountain experience.

We appreciate all our day and night guests who purchased their tickets, rented their equipment and reserved lessons online, allowing us to prepare for your arrival and expedite getting you to the slopes.

We are so grateful that we had Sahale this season – to provide a more efficient use of space and allow more room in our existing lodges to accommodate our team. We can’t wait for next season when we’ll be able to welcome you into our buildings for a more complete and comfortable experience.

Last fall we all knew things would be different, but we were confident that if we all worked together, we would have a great season. With your trust, cooperation and sacrifice – it’s been a great season.

You were patient. You were flexible. And you were kind.

Thank you for making our season and we can’t wait to see your smiling faces again.

From the Executive Team
Mt. Hood Meadows
Your Mountain Home